If you are thinking of issuing a chargeback, we suggest first that you identify your transaction and open a dispute with us. Our support team will be able to assist you with a refund or payment cancellation much more quickly than the PayPal or Credit Card chargeback process which takes up to 60 days to resolve.
Paddle only works with sellers who pass our fraud and KYC ("know your customer") checks - and it is very unlikely that a piece of software sold via our platform is fraudulent. Our support team are dedicated to assisting our customers with their questions, and we are sure that in most instances that your concerns can be resolved before a chargeback is required.
Need to get in touch? Email us at [email protected]