Paddle's support team is available 7 days a week, 24 hours a day. There are three ways to contact Paddle support:
1. by virtual assistant - Visit Paddle.net where we have a dedicated virtual assistant that can help with many common queries such as subscription cancelations and refund requests quickly. If our virtual assistant is not able to resolve your query, this will be put through to our support team, who can assist further.
2. by email - Email us at firstname.lastname@example.org including your name, email address, order number (if known), and a brief description of your query and we'll get back to you as quickly as possible.
3. by phone - Our agents are only available to receive phone calls during UK business hours. You can phone Paddle support using the number here below:
- UK: 0808 178 1535
- US: +1 (415) 723-5203
You've already found our support site which contains articles that answer the most commonly asked questions we receive from buyers.
Is your question regarding how to use certain features in an app? If so, you're best off contacting the developer directly. Search for the name of your product, and you should be able to find the support email within the help section of their website.