Paddle's support team is available 7 days a week, 24 hours a day. The best way to get in touch with Paddle regarding an order is to use our Virtual Assistant.
Paddle Virtual Assistant - Visit Paddle.net where we have a dedicated virtual assistant that can help with common queries such as letting you know what a charge was for, updating subscription details, subscription cancellations, refund requests, requesting receipts, and more quickly. Our virtual assistant currently resolves around 94% of all customer queries in minutes. If our virtual assistant is not able to resolve your query, this will be escalated to our buyer support team, who can assist further.
Is your question regarding how to use certain features in an application? If so, you're best off contacting the software developer directly. Search for the name of your product, and you should be able to find the support email within the help section of their website.