Paddle's support team operate out of the UK, and are available Monday - Friday between 0900 and 1900 GMT. There are three ways to contact Paddle support:
1. by email - Email us at [email protected] including your name, email address, transaction number (if known) and a brief description of your query and we'll get back to you as quickly as possible.
2. by phone - Our agents are available to receive phone calls during UK business hours. You can phone Paddle support using the numbers here below:
US: (844) 723-5163
UK: 0141 280 5752.
If you can't get through to us, please leave us a voicemail and we'll get back to you.
3. through our Support Microsite - You've already found our support site which contains articles which answer the most common questions we receive from our customers - why not see if your question is in there?
Is your question regarding how to use certain features in an app? If so, you're best off contacting the developer directly. Google the name of your product and you'll find the support email in the help section of the website!
Need to get in touch? Email us at [email protected]