Paddle's support team is available 7 days a week, 24 hours a day. The best way to get in touch with Paddle regarding an order is to use our Virtual Assistant.
Paddle Virtual Assistant - Visit Paddle.net where we have a dedicated virtual assistant that can help with common queries such as letting you know what a charge was for, subscription cancelations, and refund requests quickly. Our virtual assistant currently resolves around 80% of all customer queries. If our virtual assistant is not able to resolve your query, this will be escalated to our support team, who can assist further.
Is your question regarding how to use certain features in an application? If so, you're best off contacting the software developer directly. Search for the name of your product, and you should be able to find the support email within the help section of their website.