Paddle acts as a payment gateway for 1000s of software companies - we do not create any of the software sold via our platform. If you would like guidance on how to use a particular piece of software, you are best off directly contacting the vendor of the product or visiting the website of your product.
If you don't know the website and have no contact details, you can check the product name on your receipt and google it.
Alternatively, we can put you in touch - just bear in mind that it'll be quicker if you can contact the vendor directly!
Need to get in touch? Email us at firstname.lastname@example.org