{"article":{"id":115002224789,"url":"https://paddle.zendesk.com/api/v2/help_center/en-us/articles/115002224789.json","html_url":"https://help.paddle.com/hc/en-us/articles/115002224789-Refund-Policy","author_id":360952095005,"comments_disabled":true,"draft":false,"promoted":true,"position":0,"vote_sum":-98,"vote_count":362,"upvote_count":132,"downvote_count":230,"section_id":115000500149,"created_at":"2017-03-28T10:11:25Z","updated_at":"2026-08-04T14:30:59Z","name":"Refund Policy","title":"Refund Policy","source_locale":"en-us","locale":"en-us","outdated":false,"outdated_locales":[],"edited_at":"2026-06-12T17:11:56Z","user_segment_id":null,"permission_group_id":21489,"content_tag_ids":[],"label_names":["Refund","Refund Request","I've not received my refund","scam","return","money","dispute"],"body":"<p>Paddle acts as a Merchant of Record (MoR) for thousands of software companies around the world.</p><p>For refund requests and queries regarding a purchase, please <a href=\"https://help.paddle.com/hc/en-us/articles/115002266545\" target=\"_self\">contact our dedicated buyer support team here</a>.</p><p>Refunds are determined at the sole discretion of the MoR and on a case-by-case basis. The MoR can counterclaim and deny a refund if there is evidence of fraud or suspicious behaviour. Consumer rights are not affected if the product is not as described, faulty, or not fit for purpose.</p><p>Find more information about our buyer terms here: <a class=\"c-link\" href=\"https://www.paddle.com/legal/buyer-terms\" target=\"_blank\" rel=\"noopener noreferrer\" aria-describedby=\"slack-kit-tooltip\">https://www.paddle.com/legal/buyer-terms</a></p><p> </p><p><span style=\"color: #999999;\"><em>Need to get in touch? </em></span><a href=\"https://help.paddle.com/hc/en-us/articles/115002266545\" target=\"_self\"><span style=\"color: #999999;\"><em>Click here</em></span></a></p>","user_segment_ids":[]}}